Location
Genova | Italy
Job description
JOB DESCRIPTION
Job Title
Clinical Consultant
Job Description
Clinical Consultant
Being part of an international project delivery team for EMEA, and become specialist on clinical workflow and clinical applications available in the Radiology Informatics (RI) portfolio. You will be working in tight contact with radiologists, clinicians and project team to define the best workflow configuration, train the users on how to get the maximum potential of the solution, document new requirements and perform gap analysis.
Your role
- Driving and/or the leadership of ensuring successful product adoption and optimization during and after solution implementation/delivery, aligning people and process with the technology
- Perform baseline / target workflow analysis and gap analysis
- Support project team with clinical workflow configuration on the various components of the solution
- Support project team and customer to build the User Acceptance Test (UAT) matrix, attend and/or perform test in preparation of the go-live of the solution
- Own defects related to the clinical UI and workflows, troubleshooting and performing root cause analysis where needed.
- Collaborate with support teams and R&D teams for the root cause analysis and resolution of the defects
- Elevates most severe escalations to Senior Leadership for awareness and support, both in BU and market
- Prepare training material on clinical application and workflow, deliver training to customers and internal peers
- Mentors and trains customers to maintain their systems
- Attend solution go-live on-site or remotely
- Document the as-built workflow and drive handover to service support
- Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
- Prepare and/or support configuration of demo environments to be used in customer demonstrations
- Drive live demonstrations in the context of sales opportunities or while attending congresses
- Support sales team on tender replies on the subject matter of expertise
- Execute activities as described in the Philips Excellence Process Framework
- Is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise
- Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
- Represents Philips professionally in both customer and internal team situations
You are the right fit if
- You have a Bachelor’s degree in clinical domain, health industry leadership, health administration or related discipline required; or equivalent work experience
- Minimum 5 years experience in the domain of clinical application consultant for medical applications
- Good knowledge of medical standards, such as DICOM, HL7
- Good knowledge of the IT environments: Windows OS, installation of client-side applications, software configuration.
- Consulting and analytic skills
- Self-motivated with proven leadership ability
- Skilled at communicating and managing expectations of senior leaders, with executive presence
- Experience at improving workflow and performance
- Passionate about customer succes
- Excellent oral and written communication skills in English
Desired competencies
It is highly requested to have a multi-language coverage for this role, so any additional language spoken in addition to mother language and English will be considered as a plus
High evaluation will be given to French-German speaking people
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
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Job tags
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