Software Support Specialist
Location
Provincia di Reggio nell'Emilia | Italy
Job description
Title: Software Support Specialist
Location: Remote
Duration: 1 year
**MUST speak some spanish
Responsibilities:
- Resolve Tier 1 level security requests perform cache refreshes update data through software tools
- Perform Tier 2 level investigation and troubleshooting of proprietary research software
- Record troubleshooting steps and resolution details in Atlassian Jira Service Desk
- Learn proprietary research processes and systems to provide software solutions
- Manage and update knowledgebase articles
- Perform UAT and smoke testing prior to software deployment
- Develop and implement deployment plans for new software tools including writing technical documentation creating training videos and presenting live training demos
- Comfortably support the needs of users in Latin America region and United States.
Qualifications:
- Bachelors degree in Science or Computer Science or Associates degree in similar fields
- Bachelors Degree or experience in Life Sciences Environmental Science Biology Chemistry Genetics or Biotechnology domain is a must.
- Proficient in MS Office and MS Excel
- Basic SQL scripting preferred
- Strong analysis and problemsolving skills
- Excellent written and verbal communication
- Selfmotivated resourceful and innovative
- Ability to learn quickly and manage priorities in a fastpaced development environment
- Gogetter attitude
- Ability to work as part of a large culturally diverse group as well as independently
- Bilingual Preferred English / Spanish. Do not need to be 100% fluent.
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