Guest Experience coordinator | Season 2024 | Villa Sant'Andrea, a Belmond Hotel

Location

Messina | Italy

Job description

With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant’Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.

The Guest Experience Coordinator elevates and differentiates the guest experience to consistently achieve the highest levels of guest satisfaction and service excellence.

With a pioneering mindset, the Guest Experience Coordinator anticipates what will create memorable guest experiences and uses networks and relationships to develop, implement and execute initiatives to delight guests and to drive loyalty.

It is a multi faceted role, touching all aspects of the hotel operation including Food & Beverage, Front Office, Digital Marketing, Public Relations and Social Media.

The ideal candidate comes from a luxury retail or hospitality environment and has proven working experience as a Guest Experience or F&B department's role.

Requirements

• Identify and collaborate to execute personalization strategies creating unique guest experiences
• Proactively engage with guests and provide information about all hotel facilities and services, promoting Food & Beverage offers, experiences, packages & tours, and special offers as applicable and appropriate
• Review how experiences and F&B activities are promoted and improve or change to maximize visibility and relevance
• Enhance the guest journey making sure the properties events and activities are integrated seamlessly and in the guest's preferred way
• Participate in the creation and implementation of action plans to exceed excellence goals

Benefits

• Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi." 
• Training and development opportunities. 
• Corporate Welfare provided. 
• All meals provided 
• All uniforms and dry-cleaning 
• Team social events 
• Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage 
• Accommodation maybe provided upon request 
• Time off: Enjoy 2 days off per week 

ABOUT BELMOND 

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.  Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.  The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.   Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.  

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