Kudzu Infotech
Location
Provincia di Reggio nell'Emilia | Italy
Job description
Technical Lead( 24 x 7 Support / Onsite ) Hands on Cross Domains
Incident Trends and Reduction plans
Track the status of Problem management tickets and RCAs.
Review the current knowledge Availability vs incident registered.
Process gap assessment and improvement plans
Workflow automation progress review
Review progress and plan for next month
Review dependencies
Regularly monitor complete Datacenter and DR Site.
Coordinate with the client for all new implementing drive the same to closer
Support Implementation of IT Security policies and compliance
Adherence and maintenance of the access controls of all employees
Support all Domains as SME Technical L3 support not Limiting to following.
Storage Management. Disaster Recovery Server Management Windows Management
Linux Management Network Management Security Management Data base management
Middleware management
Recommend suggest and Implement Best Practices
Maintain audit trails and history for tracking purpose
Monitoring of utilization and identifying the need for upgrades
Notification to management about pending capacity constraints and threshold limits.
Fine tuning of configuration to improve performance
Perform Periodic Recovery testing to
Support Complete delivery from Technology standpoint.
Drive all Major Incident revie RCA and close on CAPA Learning Implementation
assessment,security,management,access,network access control
Job tags
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