DEPARTMENT MANAGER FIRENZE

Location

Firenze | Italy

Job description

Position

CELINE IS A FAST-GROWING FRENCH AND LEATHER-GOODS COUTURE HOUSE THAT BELONGS TO LVMH GROUP DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC, CREATIVE AND IMAGE DIRECTOR.

CELINE’S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE.

TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR ENTHUSIASTIC, AGILE AND PASSIONATE PERSONALITIES WHO ARE EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.

YOUR WORK ENVIRONMENT

AS DEPARTMENT MANAGER, YOU WILL BE AN AMBASSADOR OF THE BRAND.

A BUSINESS DEVELOPER RESPONSIBLE FOR THE SALES OF ALL CATEGORIES, WHO WILL LEAD BY EXAMPLE, SPENDING MOST OF THE TIME ON THE SHOPFLOOR DEVELOPING THE BUSINESS AND CLIENTS PORTFOLIO.

DEPARTMENT MANAGER IS A TALENT MANAGER AND A SKILLS DEVELOPER, COACHING AND DEVELOPING EACH MEMBER OF THE TEAM. ALSO, IT IS A BRAND PROMOTER AND A CLIENTS AMBASSADOR, ALWAYS ENSURING TO THE CLIENTS THE UTMOST EXPERIENCE IN STORE

IT WILL WORK CLOSELY WITH THE OPERATIONS TEAM TO ENSURE ALL PROCESSES IN STORE ARE MATCHING THE COMMERCIAL AMBITION (STOCK, ROASTERING, PROCESSES COMPLIANCE ETC.)

Your impact

Business Developer:

• BE RESPONSIBLE FOR THE SALES & PROFITABILITY OF YOUR CATEGORY
• LEAD BY EXAMPLE, CONSTANTLY DEVELOPING SALES OF YOUR CATEGORY
• DAILY ASSIGN QUALITATIVE AND QUANTITATIVE TARGETS TO YOUR TEAM
• REGULARLY ANALYZE YOUR CATEGORY’S PERFORMANCES AND IMPLEMENT THE RIGHT ACTION PLANS WHEN NEEDED
• RECRUIT, DEVELOP AND RETAIN YOUR CLIENTS
• IMPLEMENT CLIENTELING ACTIONS AND ENSURE THEIR IMPLEMENTATION AND FOLLOW-UP BY THE SA
• BE THE LINK BETWEEN THE STORE MANAGEMENT AND YOUR DEPARTMENT
• PROVIDE WITH RELEVANT AND REGULAR ANALYSIS AND FEEDBACKS ON YOUR DEPARTMENT PERFORMANCE, NEEDS AND ON THE BUSINESS ENVIRONMENT TO THE STORE MANAGER
• SHARE STORE TARGETS, PERFORMANCES, COMPETITORS INFORMATION, BEST PRACTICES OR MARKET TRENDS WITH YOUR STAFF

People management:

• LEAD AND MANAGE THE DEPARTMENT STAFF
• CREATE AND MAINTAIN A POSITIVE AND MOTIVATING WORK ENVIRONMENT
• DEVELOP A STRONG TEAM SPIRIT
• REGULARLY COACH EACH MEMBER OF YOUR TEAM ENSURING THEY OFFER THE CLIENTS THE UTMOST EXPERIENCE IN STORE
• IDENTIFY THEIR STRENGTHS AND INTERESTS TO ORIENT THEM IN THE RIGHT CAREER PATH, AS WELL AS THEIR SPECIFIC TRAINING NEEDS TO SUPPORT THE STORE MANAGER IN BUILDING THEIR TRAINING PLAN
• PARTNER WITH THE REGIONAL CLIENT DEVELOPMENT MANAGER TO IDENTIFY KEY OPPORTUNITIES AND BEST PRACTICES FOR THE STORE AND SUPPORT THEM WITH THE TRAINING AND DEVELOPMENT OF THE TEAM IN THIS KEY AREA
• MAXIMISE THE POTENTIAL OF ALL PRODUCT CATEGORIES CARRIED IN THE STORE, CAPITALISING ON ALL AVAILABLE SUPPORT (VISUAL MERCHANDISING, TRAINING, CLIENTELING, HR TEAM) AND FOSTERING SYNERGIES BETWEEN CATEGORIES
• BUILD A LOYAL CLIENTELE, LEVERAGING ALL CLIENTELING TOOLS FROM THE CRM TEAM
• ESTABLISH A CLIENT-CENTRIC MINDSET IN STORE TO ENSURE THE HIGHEST LEVEL OF CUSTOMER EXPERIENCE AND ACHIEVE CLIENT RETENTION OBJECTIVES
• BE THE VOICE OF THE STORE IN YOUR COUNTRY BY UNDERSTANDING BUSINESS AND LOCAL MARKET TO SUGGEST ACTIONS AND RECOMMENDATIONS
• ACT AS A CELINE AMBASSADOR IN YOUR LOCAL MARKET, BY PROACTIVELY REPRESENTING THE BRAND IN RELEVANT LOCAL ACTIVITIES
• BE AWARE OF THE COMPETITIVE LANDSCAPE AND MARKET TRENDS

Profile

KEYS FOR SUCCESS

A brand promoter and clients ambassador:

• PROMOTE THE BRAND INTERNALLY AND EXTERNALLY IN YOUR DAILY ENVIRONMENT
• BE THE AMBASSADOR OF ITS CULTURE AND VALUES
• ENSURE AN EXCELLENT AND CONTINUOUS CUSTOMER EXPERIENCE
• LEAD BY EXAMPLE: SPEND AT LEAST 95% OF YOUR TIME ON THE SHOP FLOOR
• GUARANTEE THAT EVERY CLIENT RECEIVES THE UTMOST EXPERIENCE IN STORE FROM THE MOMENT HE/SHE ENTERS TO THE MOMENT HE/SHE LEAVES
• HELP THE STAFF SUCCEEDING IN ENGAGING AND CONNECTING WITH THEIR CLIENTS TO INCREASE THEIR LOYALTY
• HANDLE DELICATE CUSTOMER SITUATIONS
• GUARANTEE STORE IMAGE
• ENSURE THAT THE IMAGE OF YOUR DEPARTMENT IS CONSTANTLY CONSISTENT WITH BRAND GUIDELINES
• GUARANTEE THAT STORE STAFF ATTITUDE MEETS BRAND VALUES AND STANDARDS

A process owner:

• ENSURE THAT ALL THE PROCESSES ARE COMPLIANT WITH THE INTERNAL POLICIES
• INFORM YOUR TEAM ON THE PROCESSES AND ENSURE THEIR FOLLOW-UP
• HANDLE ADMINISTRATIVE RESPONSIBILITIES OF YOUR DEPARTMENT
• GUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCE
• MANAGE DAILY CYCLE COUNTS
• SUPPORT THE STORE IN ENSURING THAT YOUR STOCK IS IN LINE WITH YOUR DEPARTMENT’S COMMERCIAL AMBITION
• ORGANIZE AND PLAN THE ACTIVITIES OF YOUR DEPARTMENT
• SUPPORT THE STORE MANAGEMENT IN DEFINING THE STAFF SCHEDULE

COMPETENCIES:

• HIGH PRODUCT AND FASHION SENSITIVITY
• COMMERCIAL AWARENESS AND BUSINESS SENSE
• STRONG SELLING SKILLS
• ABILITY TO MANAGE AND DEVELOP TEAMS (COACHING)
• CLIENTS-CENTRIC: ABILITY TO UNDERSTAND AND GO BEYOND THE CLIENTS NEEDS TO OFFER THEM THE UTMOST CLIENT EXPERIENCE
• ORGANIZATIONAL SKILLS, SENSE OF PRIORITIES AND AGILITY
• GOOD INTERPERSONAL SKILLS, OWNERSHIP, EMPATHY AND CURIOSITY

LANGUAGES : FLUENT IN ITALIAN AND ENGLISH A THIRD LANGUAGE WOULD BE A PLUS

WORKPLACE: FIRENZE

STARTING DATE: JUNE

Additional information

OUR ENGAGEMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

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