IT Workplace Service Manager M/F
Location
Agrate Brianza (MB) | Italy
Job description
At ST, we believe that technology plays a key role in helping to solve environmental and social challenges while bringing a positive contribution to people’s lives. We create and deliver our technology as microchips, that form a mostly invisible part of the world we live in today.
We trust in the synergy of our talents to think, create and develop solutions for the world in which they would like to live, that’s now the time for you to join us!
ACTIVITIES
- As an IT Workplace Service Manager, you will play a critical role in ensuring that our colleagues have a seamless and secure work environment no matter where they are located. You will leverage the cutting-edge solutions from our DTIT Catalogue, Digital Workplace Services and Telecom Managed services to support company projects and programs, and collaborate with internal colleagues and external subcontractors to deliver exceptional services and solutions.
- As a experienced IT Service Manager, you will take on the responsibility of ensuring that all third-party targets (SLO/SLA) are met for the site(s) under your management, reporting to the Regional Infrastructure Managed Services Team Manager. You will also manage Workplace fleet management, vendor performance, and develop Service Improvement Initiatives to drive continuous improvements for our users.
This is a dynamic role that will require you to work closely with users on a daily basis, and be based in Agrate with a multicultural team. If you are passionate about delivering exceptional IT services, and have a track record of driving results, we want you!
WHY JOIN US
- Flexible Work
- Company Canteen
- Company Shuttle & Free parking
- Enhanced Benefits (Medical, Dental, Optical)
- In-house training & Developement Plans
- Smart Casual Dress Code
We put People First : at STMicroelectronics, we are proud to be an international company, proud to offer an open and connected work environment, and above all, proud of our team’s diversity. Committed to empowering all people to realize their potential through a culture of autonomy, creativity and personal development.
Sustainability We create technology for a sustainable world in a sustainable way, we prioritize people and the planet. ST is committed to become carbon neutral and to source 100% renewable energy by 2027.
The Employment search is addressed to candidates of both genders, under Law 10.04.1991 n. 125, as amended by Legislative Decree n. 198/2006 which guarantees gender equality at work.
Profile
WHO WE ARE LOOKING FOR
- As an IT Workplace Service Manager, you need to have a solid technical background and knowledge of IT infrastructure, telecom and workplace services and solutions, office automation tools, smart mobile devices, and unified communication tools. You will leverage this expertise to achieve and maintain contractual KPIs at a targeted level, including SLA and other KPIs.
- You are a self-motivated individual with excellent organizational skills, able to manage multiple priorities and deadlines. Having a professional behavior and results-oriented attitude, you will be able to solve problems with an end-user focus and take ownership of responsibilities. You also have an open-minded approach and excellent attitude in dealing with issues and requests from top managers.
- In addition to your technical skills, you also have project management experience and are able to manage and deal with subcontractors.
- A Bachelor's or Master's degree in Computer Science is preferred, and you must be business fluent in English and have advanced Italian language skills.
If you have a passion for IT and are looking for an exciting challenge in a dynamic environment, we want to hear from you !
Job location
2-5 years
Languages
- English (2- Business fluent)
Requester
01/01/2024
General information
Reference
2023-32850
Reference
2023-32850
Job level
40 - Experienced
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Job tags
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