Customer Care Specialist (f/m/d)

Location

Cortaccia sulla strada del vino (BZ) | Italy

Job description

Connexx is seeking a Multilingual Customer Care Specialist with fluency in German and English, complemented by proficiency in Italian or another language. This role is perfect for an energetic, proactive individual eager to engage with our diverse customer base. You will be the frontline of providing proactive customer support,for our smart lighting projects, and adeptly handling inquiries and resolving issues through various communication channels and across various Teams.

CUSTOMER CARE SPECIALIST (f/m/d)

Key Responsibilities:

• Be the first point of contact for all customer inquiries about their smart system
• Be in charge for first level support, and be able to address all the request
• Proactively follow up with customers and keep them up to date
• Ensuring inquiries are resolved promptly, efficiently, and courteously
• Work collaboratively with team members to optimize tasks and workflows, enhancing the efficiency and effectiveness of our customer support operations 

Required Skills:

• Proficiency in German and English, with strong verbal and written communication abilities
• Strong interpersonal skills, with the capacity to empathize and effectively interact with a diverse customer base
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues

Nice to Haves: 

• Proficiency in Italian and French, adding value to our multilingual support team
• A high degree of autonomy, enabling you to manage tasks and responsibilities efficiently
• Excellent organizational skills, with a knack for prioritizing tasks and managing time effectively

What We Offer:

• Adequate training to be able to understand the variety of situations and a collaborative environment
• A dynamic and supportive work culture that values and recognizes your contributions
• Flexible working arrangements to support your work-life balance

Ready to make a difference? Apply now to become a part of our exciting future at connexx!

Job tags

Salary