Unisys
Location
Estero | Italy
Job description
What success looks like in this role: - Troubleshooting' diagnosing and correcting IT related technical issues' utilizing your technical and customer service skills - Providing guidance to the client through the necessary steps to restore functionality - Being responsible to either solve the issue or assign up to Level 2 support - Coordinating Service Requests by follow up with the cross functional teams - Team up with your colleagues to collaborate on problem solving and identify major service solutions - Actively use the knowledge base to resolve problems and raise potential knowledge gaps - Coordinating and follow up Service Requests You will be successful in this role if you have: - Fluent English language skills - Native/close to native language skills in Italian (support language) - Experience in telephone technical support or any customer service related field is an advantage - Considerable familiarity with MS Office Suite particularly and the Windows environment in general - Attention to details and analytical mind-set - Ability to work on multiple and/or similar activities simultaneously - Outstanding team player attitude Unisys Customer Service Team is for you' if you would like to: - experience real customer and employee diversity - be a trusted team member and have a supportive supervisor - work in an ethical company culture where you can be yourself - be part of our internal career development programs -we are working with a very large number of technologies' which gives you continuous opportunities to find your own path - have unlimited access to our online training tool to improve your soft skills and technical capabilities What do we offer? - Hybrid working is supported - Monthly gross 35.000 HUF cafeteria - regardless of your weekly working hours - Fixed extra language allowance - Additional shift bonuses - Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure - Home office allowance - Last and foremost' a great team' also a lot of learning and training opportunities Please note that Unisys Corporation is continuously expanding scope and above position is opened with pipeline purpose for future opportunities. We will get in touch with you in case your profile match the criteria and provide you with further inputs about the selection. #LI-KB2 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age' caste' citizenship' color' disability' family medical history' family status' ethnicity' gender' gender expression' gender identity' genetic information' marital status' national origin' parental status' pregnancy' race' religion' sex' sexual orientation' transgender status' veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein' or cannot otherwise complete your expression of interest' without additional assistance and would like to discuss a request for reasonable accommodation' please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
Job tags
Salary
