RICEFW Technologies Inc
Location
Provincia di Reggio nell'Emilia | Italy
Job description
The Employer Maintenance Unit (EMU) was created to maintain accurate employer records in the Indiana Support Enforcement System (ISETS) in order to ensure child support income withholding orders are sent to the correct location..
The Employer Maintenance Unit (EMU) was created to maintain accurate employer records in the Indiana Support Enforcement System (ISETS) in order to ensure child support income withholding orders are sent to the correct location. The unit is responsible for addressing inquiries from county Prosecutors offices and other outside sources as well as serves as the primary point of contact for employers. Quality customer service for employers is critical as a majority of child support payments are processed via Employer Income Withholding.
*Answer the EMU ACD phone line in a courteous and professional manner in order to address the callers issues update critical employee data update company data provide lump sum totals and provide support to the caller by delivering quality customer service.
*Respond to the emails and faxes for the EMU helpdesk practicing proper email etiquette.
*Research the ISETS data base resource programs and the internet to update employer information in addition to sending letters making phone calls sending emails etc. to the employer to obtain the necessary data needed and/or verify the data.
*Work with the county prosecutor staff in responding to their requests to add/update employer information.
*Provide training to employers and county caseworkers on policy and procedures.
*Work reports to identify employers change addresses for employers and participants or update critical employee data.
*Work data cleanup reports to ensure employer data reliability
Some moderately complex clerical secretarial and customer service functions. This work requires attention to detail and understanding of the impact the work performed has to the agency. The employee must work independently and provide excellent customer service.
Required/Desired Skills
| Skill Required /Desired Amount of Experience | |||
| Knowledge of basic personal computer operations | Required | 3 | Years |
| Proficient in Microsoft Office Products | Required | 3 | Years |
| Proficient in keyboarding | Required | 3 | Years |
| Experience providing customer service internally and externally. | Required | 3 | Years |
| Experience working in a fast paced/high volume work environment | Required | 3 | Years |
| Focus working on excel spreadsheets (intermediate) | Required | 3 | Years |
| Experience in an office environement | Required | 3 | Years |
| Experience working with data | Required | 3 | Years |
| High School Diploma or GED | Required | 0 |
| No. Question | |
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement |
| Question2 | Please list candidates email address. |
| Question3 | Please list the city and state where candidate currently resides. |
| Question4 | Candidate must be paid BETWEEN NA and NA if selected for engagement. The provider markup for this position is 22%. Do you accept this requirement |
| Question5 | Flexible start times are 7:00am 8:30am to end times 3:30pm 5:00pm 7.5 work day with a 1/2 hour lunch. Do you accept this requirement |
| Question6 | Hybrid work schedule. MondayWednesday working onsite Thursday and Friday working remote from home. Do you accept this requirement |
| Question7 | Employee must work independently with minimal supervision. Do you accept this requirement |
| Question8 | This position may require the ability to stand stationary and/or bending over a filing cabinet for a long period of time. Do you accept this requirement |
| Question9 | This position is required to pass a fingerprint and background check. Please confirm the resource understand this requirement. |
| Question10 | Seeks instate resources. Please confirm the resource understands this requirement. |
| Question11 | Equipment is provided however in person pick up of equipment is required. Do you accept this requirement |
| Question12 | There will be addition background checks and security training once hired onsite. Do you accept this requirement |
Job tags
Salary
