Belmond
Location
Provincia di Venezia | Italy
Job description
An exciting opportunity has arisen for a In Room Dining Manager role at Hotel Cipriani, a Belmond Hotel.
The ideal candidate is willing to provide authentic, luxury experiences to our guests, demonstrating care, confidence, curiosity and community.
This is a seasonal position due to start latest mid-March 2024.
The In Room Dining Manager, who leads a team of ten Room Service Talents, reports to the Executive Assistant Manager in charge of F&B, and will:
– Be responsible for driving the team and monitor all aspects of the guests’ experience, from the layout of amenities before their arrival to the dining service in their rooms;
– Act to enhance a flawless service and anticipate guests’ needs;
– Handle guest complaints, providing an excellent and personalized guest experience according to our service standards;
– Manage and develop staff in everyday operations according to our standard and procedures;
– Maintain a professional relationship with guests and colleagues;
– Contribute to the achievement of the economic targets of the outlet;
– Be compliant with health and safety regulations.
Competencies required :
– Effective communication;
– Emotional intelligence;
– Collaboration;
– Drive results;
– Adaptability;
– Global perspective.
Requirements
– Fluent in English and Italian; third language (French in particular) is preferred;
– At least 3 years of professional experience in an F&B supervisory role within a luxury environment;
– Professional knowledge of Italian cuisine;
– Passion for service and ambition to grow professionally;
– Have an exceptional taste and excellent customer service skills.
Benefits
Seasonal Labour contract according to our C.C.N.L. (Federalberghi), with the opportunity to return for the 2025 season and beyond;
Lodging for non-residents (the Staff House in close to the hotel, with gym. The Staff Canteen is available for the three main meals of the day);
Welfare plan;
Learning & development activities;
Discovering Belmond Programme (complimentary stays at other Belmond Hotels and discounted rates for our trains, cruises and safaris);
Career opportunities within our Belmond properties.
Job tags
Salary
