...tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights... ...provide operational actions.
Publish int...
...critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, man...
...tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights... ...and provide operational actions
Publish intra...
...preferred.
WFM Role:
- Interaction with Techs in the field to provide them with real-time support
- Checking status of services on account in diagnostic tools
- Good Knowledge of agent scheduling and on flo...
...globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to... ...and agent performance, generating forecasts, crea...
Plan and manage on a daily basis the work schedules for Inbound Voice and Chat Team
Have access to and manage Time Sheets
Track Log-In, Log-Out time, Break Times, Training Times
Managing vacations, unscheduled leaves/absences etc. wit...
...that the service level agreements for
various programs are met.
Main Responsibilities : -
Manage the callChat volume, daily attendance and program break schedules
Assist with creation if metrics and ta...
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clien...
Support and drive implementation and compliance of various risk management (RM) related activities throughout the project life cycle in CNX
Periodic tracking, analysis and reporting of risks to management.
Participate in various reviews and ...
