About Kagool
Kagool is a global Microsoft solutions integrator, SAP Partner, Databricks, and Oracle partner passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformatio...
...Email/chat
Role - Agent
Language - only English
Tier - Technical troubling shooting agent
Responsibilities -
- 1 year of minimum... ...DV360/ Campaign manager/Google Adds Etc
...
...Product support for the customers who call/chat or email in the support center.
~ u2022 Customer support to international customers over the phone for voice process (INBOUND and Outbound call...
...integrating the 3rd Party application and Oracle ERP Cloud.
· Should be capable of building integrations both inbound and outbound - File based, API web service based
· Should be aware about agent, business even...
MS by research position on intersection of multi agent reinforcement learning and LLM/GenAI in my lab OPTIMAL at one of the best places for machine learning research and startups IIIT-HYDERABAD.
MS research is a two year ...
Secunderabad
International Institute of Information Technology Hyderabad ...
...industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed ...
Responsibilities
Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues...
...will not be considered)
Open requirement is for JL 3A and JL 2A
Recent project/Process should be based on chat not voice
Mandatory experience on L1 Service Desk/CS-Semi tech
Multiple chat/Dual chat exper...
ITSM-ITBM Architect/ Lead
Analyzes the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology.
Partners with applications and technology teams.
...
...Forecasting customer contacts across multiple regions and channels
Monitoring and Reporting on; Performance, Plan v Actual, Contact Trends and Schedule Adherence
Manage and Own short Medium term forecasts
S...
