...side or Access side (CPE with ATA ports). Expertise in the SIP protocol and IMS infrastructure. Basic Knowledge of DHCP IPv4, IPv6 and DNS A strong understanding of RTP, RTCP, RTP Events, DTMF and SDP. Good understa...
...position functions as a point of technical services contact for IT and is accountable for technical service request resolution, providing... ...access.
Ensure all proposed changes follow t...
...administration.
Qualifications
Network Engineering and Troubleshooting skills
Voice over IP (VoIP) knowledge and experience with SIP, H.323 and related protocols
Network Security skills and experience ...
...products provided by CBTS including but not limited to incident management, task management, change management, and proactive platform... ...with Azure, AWS and/or GCP a plus.
Excellent wr...
...Certification a plus
Experience
7+ years of experience in a Service Desk and/or Technical Support environment
7+ years of experience in... ...regarding IP, Networking, and VOIP technologie...
...Perform labs to learn and reproduce issues, as and when needed.
4. Effectively communicate (email and/or chat) with customers regarding technical issues and customer service inquiries.
5. Interpersonal skills and pr...
...Certification a plus
Experience
7+ years of experience in a Service Desk and/or Technical Support environment
7+ years of experience in... ...regarding IP, Networking, and VOIP technologie...
...Start your IT career with us!
Senior DevOps Engineer
With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating...
