Job Description (Posting).
As per attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality st...
...International Non Voice process - 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,00... ...experiences for the world's most innovative bran...
Job Description (Posting).
Backup (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minim...
Job Description (Posting).
Hands-on skills and experience include: 4+ yrs Cisco routers and switches CCNA with VOIP CAT 5e &6., COAX, Fiber ST, LC including terminations. Staying abreast of Telecommunications Industry knowledge, Internet Concepts...
...customer. Implement SOP and EOP processes in accordance of requirement. Must willing to operates after office hours and public holiday, 24 x 7 available on-call. ICC Lead Roles and Responsibilities: Mentoringo Techn...
Job Description (Posting).
3+ years of experience with Automation frameworkdevelopment using Open-Source Tools like Selenium.Proficiency in at least one of the programing languages preferably Java/Java ScriptGood understanding of Dev-ops/Cloud CI&...
...process Update worklogs Categorizes as per CTI as appropriate
Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets
Capturing critical information Techn...
Job Description (Posting).
MSSQL DBA Job description for L2/L3:
Description: - Candidate must be an excellent communicator, organized, multi-task oriented and able to meet deadlines, and complete assignments with minimal supervision.
Should...
Job Description (Posting).
ORACLE DBA / AZURE
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions...
