...activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.... ...based upon experiences in Contact Center
P...
Conduct Voice & Accent Training:
Develop and deliver Voice & Accent training programs to enhance the communication skills of the team.
Evaluate and analyze call quality to identify areas for improvement.
Soft Skills Training:
Design and implement sof...
...Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
Cisco Telepresence Video Communication Server
Analyz...
...Asterisk Voice Gateways Experience working with any/all VoIP and TDM based systems including but not limited to: Cisco Communications Manager, Avaya, Nortel, NEC, Experience working with TCP/UDP, SIP, RTP/RTCP or ot...
Email Support for Domestic & international Clients
Job Title : Customer Service Executive Non Voice Email Chat Process
Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Cal...
...Service Executive Non Voice Email Chat Process
Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Custo...
...performed Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters Provided help to client (State Farm) on troubleshooting Routers, Switches and Cisco VoIP products Deployed s...
...performed Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters Provided help to client (State Farm) on troubleshooting Routers, Switches and Cisco VoIP products Deployed s...
Job Description (Posting).
Division/Department Network SBU Location List PRF # Job Title Network Voice L2 Reports to No of position Type of position: List Stream : Network Title List Level of Administrator List General Description Responsibilitie...
