...should have team building skill set. S/he would work with cross functional team within & outside organization (Digital Marketing, IT, Ops, U/W and majorly with vendors managing call center for the process). Candidat...
...gateways, ESS, LSP and Avaya adjuncts
Expert-level knowledge of Avaya UC, System/Session Manager, Communication Manager, IP endpoints, SIP, H.323
Troubleshooting day to day issues logged by clients, through remote S...
...and escalate issues appropriately while ensuring timely responses.
Strive for the best in class customer satisfaction (CSAT).
Support customers across multiple channels (Voice, Email, Chat) and verify informat...
Avaya Voice Engineer (2nd and 3rd line Voice engineer)
Purpose of the Role:
Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will ...
...Job Title: RTA Analyst (Real-Time Analyst)
Location: Gurgaon
Job Type: Full-Time
Reports To: Real-Time Analyst (RTA)
Job Summary:
The RTA Analyst, also known as a Real-Time Analyst Analyst, assists ...
...About the Call Center Representative Position
We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both ...
...tier 3 cities. The Calling Agent should have excellent communication skills, be comfortable making cold calls, and have experience in customer service or Make outbound calls to potential clients in tier 2 and tier 3...
Role Title :- Contact Centre Agent Reports To :- Team Leader Business Group :- Emaar Properties Location :- Emaar Contact Center Office WHAT YOU WILL DO The Contact Centre Agent - is responsible for handling calls/emails/ chats of multiple domains b...
...proactive in project implementtaion and escalation
Key point of technical escalation in the event of a major incident
Attend the CAB regularly as an when needed
Detailed planning of complex changes to the e...
...configure and maintain end to end contact centre using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customi...
