...Provide first level of IT support to end user
Daily open ticket / email request monitoring and aim for closure
Support for Video... ...resolution
Project task handling including but ...
...may include nights weekends holidays
Additional Information
Required QualificationBachelor of Engineering Bachelor of Technology (B.E./B.Tech.)
Bachelor of Computer Applications (B.C.A.)
Python
azure,w...
...compliant IT environment.Â
Define and execute corporate IT improvement projects.Â
Work closely with the engineering and operations... ...information security, and industry trends to rec...
...minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the ag...
A+ Certification or equivalent experience
Good working knowledge of Active Directory
2+ years experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
Excellent customer...
...volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and ...
Job Description (Posting).
SCCM Job Description
Designing, Planning, and Implementing System Center Configuration Manager,such as:
Planning System Center Configuration Manager hierarchy and site system roles.
Creating and managing Bounda...
...volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and ...
...communication and customer service skills with proven ability towork in fast paced environments
~ Commercial experience in an IT support technician role that includes 2 years of technical support experience in a h...
...or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for comput...
