...Job Description
We have an exciting opportunity for an Asst. Manager Customer Service to independently handle customer service desk for ocean exports and imports.
Key responsibilities:
Handling of Key A...
...Minimum one Implementation experience and strong knowledge in Order Management, Execution, Charge Management and Settlement management, Carrier selection and Tendering
Integration with other SAP modules like SD, ...
...Responsibilities
Handling of Key Account business of Ocean Exports by sea, which includes entire coordination with both shipper, consignee, Carrier, Freight Forwarders, Transporters, CHA for CFS and Factory Stuff...
...~ Consignees
Deliver as per SOP
Reporting to destination / origin using MIS
Customer service
Exception management
~ Shippers
Coordinating day to day contract
Customer assistance
Ensure a...
...visits
Actively pursue targets via cold calls, in person visits, etc.
Achieve sales targets set by the Team Lead
Liaise with carriers to negotiate the best rates / terms required to close a potential busine...
...as soon as received
Ensure that you contact all new shipper by mail and phone before 1030AM.
Ensure all booking is issued by 2pm... ...incurred and not recovered from customer - then re...
...cost approval with the from the customer.
- Placement of vehicles and monitoring the cargo movements.
- Placing booking with the carrier and follwup for bookings.
- Ensure cargo stuffed as per SRN and instr...
Customer Service – Import
Handling shipments Air / Sea (LCL, FCL, AIR)
Following up with the counterpart/co-loaders on daily routing orders & updating the
same to client on daily basis.
Preparing CAN copies and sending Cnee...
