...customer experience, maintain client relationship and service levels.
Key Responsibilities -
Should possess excellent knowledge of medical summarization claims, APS
Should be able to manage a team and coac...
Associates are required to process requests received from clients as per instructions. Need to maintain critical client KPIs through efficient and first-time right approach. Need to adhere to client guidelines and compliance requirements. Job requir...
Roles and Responsibilities
Ability to independently lead a team of quality associates and drive Quality culture within the process
Ability to view the issues end-to-end and develop action plan with tangible deliverables
Ability to manage knowledge, r...
Associates are required to process requests received from clients as per instructions. Need to maintain critical client KPIs through efficient and first-time right approach. Need to adhere to client guidelines and compliance requirements. Job requir...
Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence
Reports to AM / Lead AM / Manager – Quality Excellence
Permanent/ Temporary Permanen...
Quality Analyst (BPO)
➖✅➖
Min 1 year exp in same
Call audit exp
Noida sector 59
Salary 30k-40k
Monitor calls: Assess agent performance, monitor trends, and analyze competitor call centers
Formulate and verify call center process c...
Trainer is responsible for the development, implementation and presentation of new hire, ongoing and remedial training in both classroom and one-on-one settings. This position will work closely with the Knowledge Manager, Task Order Mana...
