votre rôle
Lead a Team of Technical Resources to perform 24x 7 Operations on assigned customer accounts
Ensure service deliverables as per defined scope & SLA's
Drive Customer Service Management
...Virtualization platform.
~ Inquisitive to gather relevant information if the issue is business critical
~ Identify opportunities for improvement
~ Providing a Single Point of Contact (SPOC) for assistance with...
votre rôle
Ensure High availability of customers’ IT Infrastructure
Perform Incident, Problem & Change Management using assigned Tools
Ensure compliance to agreed SOW’s
Handle Technical Escalations received from Customer
Understan...
votre rôle
Manage LEVEL 1 support for Security Infra
Must have HANDS-On experience on Check point, CISCO IPS, PALO ALTO.
Knowledge of Antivirus Solution.
votre profil
Manage LEVEL 1 support for Securit...
votre rôle
Monitor and respond to network incidents, Alarms ( proactive or re-active)
Preparing reports, documentation related operations, monitoring & network utilities.
Punctual, hardworking & good team member. Ready to work in shift
...
