...training experience
• Ability to train all levels of customer service representative.
• Strong interpersonal, communication, and presentation skills
• Ability to train with presentations, videos, and hands-on exercises.
Call - (***) **...
The QA will monitor inbound and outbound call and emails responses to assess the Engineer's Demeanor, Technical Accuracy, Customer Service Performance, and Conformity to Company Policies and Procedures. This individual will ...
Core Responsibilities:
o Analyze customer feedbacks and develop new techniques to ensure customer retention
o Identify, Recommend and Support the implementation of various programs for the improvement of retention activity
o Identify pote...
Job Details
You will play a crucial role in designing, developing, and optimizing our call center operations using Amazon Connect. You will collaborate closely with cross-functional teams to ensure that our customer interact...
...year experience in a consultative selling environment.
Basic telecommunications knowledge.
Strong commitment to help and serve customers.
Selling skills and business acumen.
Highly flexible, takes varied...
Quality Analyst (BPO)
➖✅➖
Min 1 year exp in same
Call audit exp
Noida sector 59
Salary 30k-40k
Monitor calls: Assess agent performance, monitor trends, and analyze competitor call centers
Formulate and verify call center process c...
...The Counselor Performance Analyst is responsible for evaluating and enhancing the call quality of Parent and Admissions Counselors. This role includes monitoring live calls, providing training, delivering feedback, ...
Krishna
Nalanda Academy of Science and Technical Education
...Job Title: Process Trainer - Call Center/Back Office Operations
Job Overview:
We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a cruci...
About Us:
Celestial Telecare is a start-up dedicated to providing emergency telecare services for older individuals living alone. We are passionate about leveraging technology to ensure the safety and well-being of our users, providing them with ...
Description Call Centre Operation Manager
Bachelors Degree
2-3 years of managerial experience
Customer Service Experience Preferred
Motivated self-starter
Excellent verbal and written communication skills
2 Y...
