Job Title
General Manager Contact Centre Operations – OM8/ US2
Reporting to: GM/AVP
Location:
Bangalore/ Hyderabad
Working Hours/ Days:
9 Hours /... ...Metrics
Promoting Diver...
Job Description
Must-Have:
Experience in working on different contact center technology areas like
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
Migration to Genesys cloud contact center
Genesys API-s and integration...
...MUMBAI
* Monitor the queues on a real time basis
* Shift focus for phone, chat and e-mail channel according to real-time requirements (e.g. in peak times)
* Ensure agents adhere to the planned and prepare Des...
...questions.
Research Workforce Management industry trends and best practices to recommend improvements to processes and procedures.
Attend weekly meetings for each business unit assigned and present Capacity Pl...
Job Title:
Analyst, Planning & Scheduling
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with a...
...ensuring no impact to customer experience and demonstrating long term, mid-term and short-term forecast and capacity plans to business owners.
Reviewing complex financial information, business analysis, resource ...
...Overview
POSITION SUMMARY STATEMENT
This position is responsible for the incoming operational workforce management of Associate Services Call Center, Walkin and Records Support by ensuring that the right numbe...
...VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must...
...lead, & coach a specialized Workforce Planning team, from the ground up, in defining best practices for producing accurate forecasts and... ...· Work with marketing and finance partners to u...
Responsible for strategic planning of staffing requirements for multichannel environments across the organization. Ensure teams supported, achieve desired performance and budgetary objectives derived from understood business drivers and customer need...
