<span>ASK Center is the Customer Care division of Mahindra </span><b>Farm </b><span>Division which manages Customer Queries.
Roles & Responsibilities
First Response to the Dealer Query - in 2 hrs - 100%
Resolution of Issue - 80% in 48 hrs
...
Responsibilities & Key Deliverables
Analyse the technical complaints of the engines used for various industrial applications
Understanding root casue and providng analysis with high quality field technical reports
Help to diagnose & rectify...
...<span>Technical Know How)- Hand on Experience is must
Problem Solving Approach
Must be Tech Savvy & basic knowledge of Computer & video calling software.
Must be having product Knowledge of </span><b>Farm </b><span>Machinery 7) zone...
Responsibilities & Key Deliverables
Man cost control by improving productivity on line.Cost Reduction (scrap + consumable + man.Departmental Budget planning and monitoring.SPR improvement 90.Defects data analysis and countermeasures.Market compla...
...<span>note) vs Retail ratio.Focus on processes to improve conversion ratio (CVR.Ensure accuracy and authenticity of DMS data.Plan for sales for '</span><b>N'</b><span> Month.Manpower Productivity - Identify training needs and ensure effectiv...
Responsibilities & Key Deliverables
To advise on safety aspects in all jobs and carry out detailed safety inspections with safety committee members. To render advice on measures to be adopted for removing the unsafe physical conditions and preven...
Responsibilities & Key Deliverables
Responsible for Warranty Yard
Responsible for Daily Claim
Responsible for Problem Analysis - Inhouse and field
Responsible I and 3 MIS
COE interaction (Counterpart)
Dealer visit,Delear Training, JI (Jo...
