<span>ASK Center is the Customer Care division of Mahindra </span><b>Farm </b><span>Division which manages Customer Queries.
Roles & Responsibilities
First Response to the Dealer Query - in 2 hrs - 100%
Resolution of Issue - 80% in 48 hrs
...
Responsibilities & Key Deliverables
Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect.Log book...
Responsibilities & Key Deliverables
Analyse the technical complaints of the engines used for various industrial applications
Understanding root casue and providng analysis with high quality field technical reports
Help to diagnose & rectify...
...<span>Technical Know How)- Hand on Experience is must
Problem Solving Approach
Must be Tech Savvy & basic knowledge of Computer & video calling software.
Must be having product Knowledge of </span><b>Farm </b><span>Machinery 7) zone...
Responsibilities & Key Deliverables
Manage a set of dealerships to achieve the business parameters like volumes, market share, collection, deliveries, spares part sales etc.Ensuring viable distribution network by appointing dealers, sub-dealers f...
Responsibilities & Key Deliverables
Man cost control by improving productivity on line.Cost Reduction (scrap + consumable + man.Departmental Budget planning and monitoring.SPR improvement 90.Defects data analysis and countermeasures.Market compla...
...<span>internet based warranty.Ensure implementation of </span><b>service </b><span>processes at channel partners.Development of secondary</span>... ...<span>well as competitors products.Training of service </span><b>managers.</b><...
Responsibilities & Key Deliverables
Retail Sales - Manage E-T-B-R (Enquiry, Test Drive, Booking, Retail.Plan and execute activations for enquiry generation.Ensure quality and quantity of test drive (from all enquiry sources.Ensure accuracy and au...
Responsibilities & Key Deliverables
Preparation of functional and diagnostic requirements for ADAS Applications
DFMEA preparation & DVP derivation
Testing and verification of system functionalities in vehicle and bench level
Test Automat...
