Job Description (Posting).
As per attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality st...
Job Description (Posting).
Backup (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minim...
...JOB SCOPE
Role : Content Writer
Create technically accurate content (blogs, articles, whitepapers).
Simplify complex tech concepts for non-experts.
Stay updated on industry trends and tech innovations.
...
...increasing productivity (4.) To be responsible for providing technical guidance or solutions define, advocate, and implement best practices and coding standards for the team.
Qualification
B-Tech
Skill (Primary)
SFDC(Apps)-S...
...process Update worklogs Categorizes as per CTI as appropriate
Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets
Capturing critical information Techn...
Job Description (Posting).
ORACLE DBA / AZURE
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions...
...Job Description (Posting).
VMware JD:
In-depth knowledge on working of ESXi Server & vCenter Server(5.x, 6.x).
Architect and develop customer solutions based on current hands-on knowledge of the VMware. pro...
Job Description (Posting).
Mule API Automation skill is must BDD framework: Strong work experience in BDD framework. Working knowledge of JIRA and/or HP ALM would be beneficial Knowledge of test automation process is good to have. Extensive hands...
