Troubleshooting desktop / laptop OS issues.
Isolate system issues, diagnose standard software issues and report hardware issues to respective... ...techniques and increase FCR.
Strong Technical ...
...Support:
Desktop engineers are the first point of contact for any hardware or software issues faced by employees. They respond to help desk tickets and troubleshoot problems related to desktops, laptops, printe...
...computer system validation.
Implementation of ITSM tool in Pharma industries will all validation documentation management.
Support new IT infrastructure – implement application, IT help desk, server management, syst...
Deskside Support Services
• Troubleshooting desktop / laptop OS issues
• Support for standard software issues
• Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors....
Job Description:
1. Deskside Support Services
· Troubleshooting desktop / laptop OS issues
· Support for standard software issues
· Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
·...
...standards.
~ Responsible for the daily/weekly/monthly basis system backup.
~ Familiarity with remote desktop applications and help desk software (e.g., AnyDesk, TeamViewer).
~ Maintains I.T. records and ...
...of new hardware and software as needed.
• Train end-users on basic computer usage and best practices.
• Monitor and respond to help desk tickets in a timely manner, ensuring all issues are addressed and resolved...
