...Job Title: Team Leader - Operations
Job Overview:
We are seeking an experienced and dedicated professional to join our team as a Team Leader for Call Center and Back Office Operations. The ideal candidat...
...campaigns
B. Target Audience planning
2. Manage Responses
A. Field CSM
B. Call Center
3. Campaign Execution:
A. Data Massaging & filtering
B. Calendar maintenance
4. Tracking of ADC business bas...
Job Details
You will play a crucial role in designing, developing, and optimizing our call center operations using Amazon Connect. You will collaborate closely with cross-functional teams to ensure that our customer interact...
...Note:- this role is for IT audit (for IT support calls and tickets)
Key Responsibilities:
Develop and implement comprehensive quality assurance strategies to optimize the performance of the hosting operations. ...
..., Quality Assurance (QA)
This position is integral to the Customer Service Organization (CSO) team
This individual will play a critical... ...to the Director, Contact Center Performance...
...is a plus: real-time systems, event-driven systems, data engineering, audio processing, machine learning, natural language processing, speech recognition.
Your development responsibilities will be primarily in three...
...Windows, Tomcat, SSH and basic scripting skills.
Experience with SQL Server, Oracle and MySQL
Experience with and understanding of... ...independently and with other team members as wel...
...protocols like SIP, H.323
Experience on VOIP, Dialer, ACD , IVR, SBC
Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
Knowledge of UCaaS, CPaaS platform, clo...
...Job Title: Process Trainer - Call Center/Back Office Operations
Job Overview:
We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a cruci...
...Apply Position: Resource Planner
Location: Pune – Work from office
Role and Key Responsibilities
Work with Partner/Client workforce management team and operations to create, update and maintain sta...
