...Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
Cisco Telepresence Video Communication Server
Analyz...
Job Description (Posting).
IT Process Engineering - Change Management (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level ...
...Job Responsibilities - To resolve customer queries via call. - Responding promptly to the customer inquiries. - Daily calling customers and promoting/marketing about their features and services o...
The Customer Support Lead is expected to manage a team of 8-10 support agents with 2-4 years of experience. They are responsible for team management, operations management, and peer team coordination. The candidate should be...
Email Support for Domestic & international Clients
Job Title : Customer Service Executive Non Voice Email Chat Process
Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Cal...
...Service Executive Non Voice Email Chat Process
Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Custo...
Job Description (Posting).
Installation, configuration, maintenance, and troubleshooting of Network devices like Switches, Routers, Modems, Wireless Devices, SDWAN and peripheral devices Conduct research on network hardware, services, protocols, ...
Need to manage B2B voice lines and support the Field reps with accurate solutions by following the guidelines of the process. Ensure that the assigned targets are met in accordance with SLA and any other internal standards. Employee will be gauged b...
...Description (Posting).
Documenting and publicizing the Incident Management process. Defining the Key Performance Indicators (KPIs) to... ...bridge and ensures Major Incident is resolved in...
