...exceptional customer service and assisting with inquiries related to mortgage products, services, and account management. This role requires... ...information about mortgage options, interest...
Job Description
Must-Have:
Experience in working on different contact center technology areas like
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
Migration to Genesys cloud contact center
Genesys API-s and integration...
...transformative projects with key G2000 clients
Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recomme...
Dear Candidate we are hiring based on below requirements.
Requirement
6 days with rotational off (work from office)
Operational Hours - 9 AM to 7:30 PM
Shift Hours - 9 hour and 8 hours production
Education - Graduate / Undergrad with exp...
...Dear All,
we do have the oepning for the Team leader position at BPO.
1. Handling of escalation calls & able to provide corrective feedback to the agent. Reducing escalations and queries on floor.
2. Understa...
B2C chat process experience only
Recent project/Process should be on chat process
Require experience on L1 Service Desk / Voice process with Email/Outlook & chat experience.
Dual concurrencies chat experience required.,
Position Title: Omni Channel Support Agent
Position Required Skills, Knowledge, And Abilities
Maintains a working knowledge of our client... ...of working with US clients.
Knowledge of CRM, Virtual
...considered)
* Open requirement is for JL 3A
* Recent project/Process should be based on chat
* Mandatory experience on L1 Service Desk/CS-Semi tech
* Multiple chat/Dual chat experience is required.
BE/B.T...
...ensuring no impact to customer experience and demonstrating long term, mid-term and short-term forecast and capacity plans to business owners.
Reviewing complex financial information, business analysis, resource ...
Responsible for strategic planning of staffing requirements for multichannel environments across the organization. Ensure teams supported, achieve desired performance and budgetary objectives derived from understood business drivers and customer need...
