Role and Key Responsibilities:
Handling customers queries on webchat, email, and on social media.
Respond to customer query in a timely and accurate way via voice, email and chat.
Maintain accurate customer records.
Identify customer needs an...
...exceptional customer service and assisting with inquiries related to mortgage products, services, and account management. This role requires... ...information about mortgage options, interest...
Job Description
Must-Have:
Experience in working on different contact center technology areas like
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
Migration to Genesys cloud contact center
Genesys API-s and integration...
...below form
Job Overview
We are looking for a motivated and customer-centric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be re...
...Email/chat
Role - Agent
Language - only English
Tier - Technical troubling shooting agent
Responsibilities -
- 1 year of minimum... ...DV360/ Campaign manager/Google Adds Etc
...
Role and Key Responsibilities:
Handling customers queries on webchat, email, and on social media.
Respond to customer query in a timely and accurate way via voice, email and chat.
Maintain accurate customer records.
Identify customer needs an...
MS by research position on intersection of multi agent reinforcement learning and LLM/GenAI in my lab OPTIMAL at one of the best places for machine learning research and startups IIIT-HYDERABAD.
MS research is a two year ...
Secunderabad
International Institute of Information Technology Hyderabad ...
Position Title: Omni Channel Support Agent
Position Required Skills, Knowledge, And Abilities
Maintains a working knowledge of our client... ...of working with US clients.
Knowledge of CRM, Virtual
...operating procedures (SOPs) for live chat operations, including agent workflows, escalation procedures, and quality assurance protocols... ...related field
Minimum 8-10 years of relevant expe...
...People looking for customer care specialist,customer support representative,customer relations representative,call center representative,bpo executive,desktop support technician,front desk agent,guest serv...
