...Job Title: Team Leader - Operations
Job Overview:
We are seeking an experienced and dedicated professional to join our team as a Team Leader for Call Center and Back Office Operations. The ideal candidat...
...Job Title: Soft Skills Trainer - Call Center/Back Office Operations
Job Overview:
We are seeking a dynamic and experienced Soft Skills Trainer to join our team and play a key role in enhancing the communicatio...
Job Details
You will play a crucial role in designing, developing, and optimizing our call center operations using Amazon Connect. You will collaborate closely with cross-functional teams to ensure that our customer interact...
..., Quality Assurance (QA)
This position is integral to the Customer Service Organization (CSO) team
This individual will play a critical... ...to the Director, Contact Center Performance...
...is a plus: real-time systems, event-driven systems, data engineering, audio processing, machine learning, natural language processing, speech recognition.
Your development responsibilities will be primarily in three...
...Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
Should have strong verbal & written communication skills
CCNP-Voice certification is added advantage.
Sound understanding of end to end VOIP ...
We are looking for a Customer Service Executive (CSE), who will be responsible to communicate with consumers of health care and telecommunication providers in the United States to collect on overdue and unpaid bills.
As a...
...protocols like SIP, H.323
Experience on VOIP, Dialer, ACD , IVR, SBC
Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
Knowledge of UCaaS, CPaaS platform, clo...
...Job Title: Process Trainer - Call Center/Back Office Operations
Job Overview:
We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a cruci...
...Apply Position: Resource Planner
Location: Pune – Work from office
Role and Key Responsibilities
Work with Partner/Client workforce management team and operations to create, update and maintain sta...
