Customer Service Executive - DC
Location
Chennai | India
Job description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose - To provide one-stop customer service for all communications received from multiple channels - Phone, Email and LiveChat
Key Accountabilities - Handle queries for DBS India Current account customers (Inbound & Outbound)
- Kept abreast of all activities and new products being launched by Bank
- Address and resolve queries raised by customer through various channels
- Basic troubleshooting of issues notified by customers and highlight it to relevant team for resolution
- Document all queries in banking system for future reference / tracking
- To complete & meet all customers' requests within risk, compliance, and quality standards on time
- To consistently adhere and meet contact centre set targets (KPIs) without compromising quality of service delivery
- To adhere to professional standards of behaviour & conduct in dealing with customers & employees
Job Duties & Responsibilities - To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
- To understand customer's needs and provide solution / attention to them
- To fulfil customer requests, ensuring total customer satisfaction
- To demonstrate strong work commitment and work ethic
- To solicit customer feedback
- To adhere to schedule of work & be available for deployment at short notice when on standby
- Open to work shifts across Monday to Sunday (it is not 24/7)
Required Experience - Minimum 3- 5 years of Banking experience
- Experience in Indian Banking industry
- Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
- Experience in phone banking operations
- Understanding of RBI Regulations
- Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
- Excellent Communication skills, good writing skills
- Willingness to learn new product
Education / Preferred Qualifications Technical Competencies - Experience in Indian Banking industry
- Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
- Experience in phone banking operations
- Understanding of RBI Regulations
- Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
Primary Location India-Tamil Nadu-Regional Office Chennai
Job Others
Schedule Regular
Job Type Full-time
Job Posting Jan 15, 2024, 7:17:32 PM
Job tags
Salary
