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Location

Delhi | India

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Job description

Ensuring customer satisfaction by providing them with pre/post service assistance & achieving delivery & quality service norms

Responsibilities

• Answer phone calls in a professional manner and provide information, answer queries, and/ or address any grievances from the customers.
• Follow-up on calls with customers and internal stakeholders to ensure that their customer queries have been answered and any grievances have been resolved in defined TAT
• Respond to all customer e-mails/ social media messages/ posts etc. in defined TAT
• Act as the voice of customer in the organization and provide inputs to Customer Service Lead, Chief of Staff and Product team on any recent trends
• Pro-actively identify and assess customers' needs to achieve satisfaction and provide
• Be empathetic and act with ownership for all outbound and inbound communication
• Escalate issues and follow-up with other departments and customer service head as required
• Ensuring customer satisfaction by providing them with pre/post service assistance & achieving delivery & quality service norms
• Ensure that a high data fidelity is maintained for all customer complaints and queries

Eligibilities

Qualification - Any Graduate /Post Graduate

Good in communication skills

Experience in a Voice bases/Blended process which includes Inbound / Outbound / Email / Chat/ Backend processing.

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Job tags

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Salary