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Location

Coimbatore South | India

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Job description

ROLE OBJECTIVE:  

Work closely with Customers and Partners to understand and translate their process, capture requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. Lead functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.  

INTERPERSONAL SKILLS:  

• Demonstrate verbal and written communication skills while interacting with customers as a senior technical ServiceNow SME.  

• Provide creative solutions to resolve business problems via agreed customer requirements on the ServiceNow platform, utilizing existing Out of the Box capabilities, process gaps (ITIL or equivalent) and cultural challenges (people).  

• Ability to guide, manage and mentor a development team.  

• Work closely with the different Partners and Clients practices, internal resources and external customer SMEs and partners to support the delivery of approved ServiceNow outcomes.  

DEVELOPMENT SKILLS:  

• Have a strong and proven background in developing on the ServiceNow platform  

• Have a strong and proven background in delivering on the ServiceNow platform  

• Have a strong and proven background in developing large ServiceNow Catalogs.  

• Develop the technical solutions, implement them, and perform the relevant component integration tests.  

• Manage customer defects and backlog for approved development elements of customer delivery.  

• Able to work closely within a mixed development team that may include external development capability and ensure that code and update sets are managed in line with ServiceNow best practices.  

• Integrating 3rd party tools with ServiceNow portal and Request Management.  

EMPLOYEE RESPONSIBILITIES :  

• Build and own development sprints, user stories, technical development stories and any technical build documentation needed as part of a customer engagement.  

• Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product line.  

• Maintain current certificates as well as gain any relevant certifications required to support NATLEX customers via approved training or self-learning.  

Requirements

Expertise in one or more of the following ServiceNow modules: ITSM, IRM/GRC, SecOps, HRSD, CSM, Integrations

KEY SKILLS & EXPERIENCE:  

1. Experience with development and implementation of core ServiceNow ITSM modules – 

· Incident Management  

· Problem Management  

· Configuration Management including CMDB (CSDM 3.0 or 4.0) 

· Change Management  

· Request management  

· Portal  

2. Experience with scoped application development.  

3. 3rd party integration experience with the ServiceNow platform using:  

· REST 

· SOAP 

· SFTP 

· MID 

4. Familiar with the following languages:  

· HTML 

· CSS 

· XML 

· JavaScript 

· AJAX 

· ANGULAR 

5. Additional skills and experience should include:  

6. Implementations of ServiceNow in multiple modules:  

· Core competency to CIS level in at least one additional ServiceNow module to ITSM 

· Service Portal design, implementation, and management 

· Integrating Request Management with 3rd party tools. 

· A minimum of a basic understanding of ServiceNow Discovery 

· Deep knowledge and understanding of the ServiceNow CSDM 

 

Courses: 

· ITIL Foundation 

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Job tags

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Salary