Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customers infrastructure performance.
Close interaction with the MSIP for the specific customer and the RDM for the region as well as with the GSO MS PM organization
Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the GSO MS PM, based on global benchmark and targets
Report to MSIP KPI according to the report requirements stated on the local or global WLA
Ensure adequate cost and resource allocation in compliance with Group and local safety requirements
Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets, under coordination and support of the GSO MS PM organization
Manage the hand-over of resources, services and activities to the global or regional delivery unit to fulfill or expand the WLA scope.
Ensure the EHS knowledge and competence of the human resources handed over to the global or regional delivery unit.
Identify delivery performance quality of Customer network nodes, initiate and drive solutions which generate add on sales (i.e.: patches, upgrades, new solutions)
You will bring
Focus on productivity and efficiency of the center (local or global) under its responsibility
Report to MSIP OA, MSIP Deployment and MSIP PD infrastructure KPI according to the report requirements stated on the local or global WLA
Ensure that the delivery units are working in completely alignment with the New MSTOP processes
Work pro-actively to continuously improve the operational performance of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement and innovation initiatives
Identify delivery performance of customer network and suggest solutions from Ericsson Product Catalog
