Location
Jaipur | India
Job description
- SAP S/4HANA is the new selected strategic ERP system of Hydro, which is rolled out continuously within the business area. The application runs from cloud. The technical operation efforts and basis support are delivered in strong collaboration between teams from different service providers such as Accenture and IBM and HES SAP cloud operation team.
- The role covers the operational activities on ERP platforms (majority of it in SAP HANA, with much less emphasis on Oracle, MS DAX) and responsible of the ERP solutions availability, integrity, performance, security, maintenance. As the SAP Solution is running on cloud, the role also involves 3rd party management activities (with SAP and IBM as selected cloud service providers).
- This role grants various opportunity to support and deliver technical solutions in SAP systems, possibility to work together with integration experts, functional consultants and cooperate with our service providers representatives. This role also has a key part in the Solution Manager implementation, with emphasis on CHARM management, wave imports, monitoring solutions (jobs, interfaces, business processes).
Responsibilities:
- Working on BASIS related issues as per business priorities
- Ensure the technical aspects of SAP solution are in line with best practices (printer management, integrations, batch queue management, transport management)
- Act as owner of the technical landscape -counterpart of the SAP Technical Landscape Owner
- Ensure the SAP installation meets compliance requirements (Security, Authorization, Change management)
- Act as hands-on System administrator (system monitoring, transport, environment management)
- Act as a BASIS / technical focal point for rollout projects, ensuring continuous alignments with project representatives to align on their demands
- Execute technical issue troubleshooting and resolution - involving and driving SAP support (3rd party management)
- Participate in project support like SAP implementation, upgrade, migration rollout
- Work together with FI, MM, SD, functional consultants, integration experts and ABAP developers
- Participate and support the creation of deployment planning.
- Drive the planning of technical upgrades alongside all systems in collaboration with the Release Management (as the Release Calendar includes the technical activities also)
- Support SAP Operation lead for achieving the SLA and KPI s target
- Align with SAP on outages and security notes implementations. Support the communication process regarding the outages
- Attend on scheduled service calls and reviews with service providers
- Improvement and maintenance on service processes, tools and system documentation
- Act as SOLMAN IS Operator, responsible for scheduled imports
- Support the implementation process of SOLMAN CHARM transport management, participate in testing and act as a focal point for local users regarding process know-how distribution
- Act as SOLMAN Change Control Manager supporting the timely resolution of these high priority incidents.
- Act as a technical counterpart of SOLMAN monitoring implementation project
- Support, manage and configure Security Bridge system
- Handle and report the security alerts sent by Security Bridge
- Manage and cooperate with service providers technical teams, especially SAP basis team
- Lead technical issue troubleshooting and resolution
- Disaster recovery planning
- Willingness to work in different shifts to cover European and US time zones support
Work Experience
- 8+ years experience in SAP Basis Administrator role
- Experience with SOLMAN CHARM processes including Cross-System Object lock
- Experience in IT Operations according to ITIL best practices
- Experience with ERP solutions
- Structured, analytic, problem solving oriented
- Excellent communication skills, able to resolve multi-cultural communication gaps
- Strong internal drive and motivation to push issue resolution and follow up properly
- With clear goal setting, ability to work individually, making decisions within the remit of this role and use management by exception principle
- Also a good team player, recognizing those situations where sharing workload (supported by appropriate information sharing) is beneficial
Industry Experience: Global ERP (SAP, preferably SAP HANA) experience
Education: MsC or BsC in relevant IT, Engineering or Informatics field
Licensing/Certification : SAP Technical certificate or equivalent experience in SAP Basis
ITIL foundation certificate is a must
ITIL advanced certificate is an advantage
Functional Knowledge: Understanding of an SAP based ERP environment and infrastructure
Technical Knowledge: SAP Basis experience
SAP Solution Manager experience with CHARM
Project management experience is an advantage.
Language: Fluency in English is a must
Job tags
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