PeopleOCity
Location
Mumbai | India
Job description
Work Experience
10-15 years
Industry
Customer Service
Salary
50-55 Lacs
City
Mumbai
State/Province
Maharashtra
Zip/Postal Code
400005
JOB DESCRIPTION: Head – Alliance & Partnerships
Position reporting to – COO
Positions reporting to this position – VP- Purchase Operations, Alliance &
Partnership Managers
Location – Mumbai or Delhi
Education - Minimum education is graduation from a Tier 1/ Tier 2 college. Additional qualifications in business
management, digital marketing will be an added advantage.
Relevant Experience- 12 to 15 years with consumer durable, e-commerce or BFSI companies.
Specific skills - Strong negotiation skills, Leadership, Team Player, Communication skills, Commercial knowledge
The job entails getting partnerships with national and regional brands to offer their products and services at the best terms in the market to be featured in catalogue which will be published to customers of clients for purchase using authorized payment instruments or redeem with points or a combination of points + cash.
The job would also have a revenue and profit responsibility for the catalogue business currently powered by the other platforms.
Responsibilities:
l Get merchandise, service and gift partners on board at the best terms prevailing in the market – price, credit, customer experience, customer journeys
l Be responsible for the profitability of the vertical including optimizing costs and maximizing revenues through catalogue optimization, introduction of high margin products.
l Get adequate margins to sell the merchandise and services at the most competitive prices in the market and be able to provide adequate margins to fund accelerated points earnings and retain decent margins to drive profitability.
l Drive the marketing and customer adoption strategies towards successful implementation for maximizing sales volumes and customer traction on the platform.
l Ensure all vendor agreements are vetted by legal and finance and get all vendors to duly sign the agreements in the prescribed format including getting the vendors to adhere to the SLAs mentioned in the agreements.
l Troubleshoot, look for alternates when vendors renege on commitments – build and implement adequate backup plans to ensure that client SLAs are met without fail.Re-imagineand refresh the catalogue and the offerings constantly to keep the offering contemporary and catering to all segments of customers.
l Guide and build a strong team in the space of rewards and merchandising.
l Constantly update self and team on the best practices in e-commerce, loyalty rewards catalogue and digital marketing.
Client operates in the exciting and fast-growing domain of loyalty and customer engagement. They are an end-to-end loyalty marketing company that runs its own loyalty programs in partnership with large companies (such as banks, conglomerates, etc.). Client is a funded company started by veterans in the Indian Industry. They own a SaaS cloud-based loyalty and travel platform that they use for enabling and powering a loyalty led travel booking platform for various companies.
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