Location
Chennai | India
Job description
Job Description
Process Leaders
Qualification :
- Graduate in Science / Engineering
Responsibility :
Innovation :
- u2022 Proposes and elicits innovative solutions through discussions with team members by cascading information on Process Core.
- u2022 Enhances team members knowledgebase by encouraging and creating opportunities for crosstraining in other product lines within the business.
- u2022 Encourage and participates in best practices sharing, within and across teams, through different forums.
- u2022 Plans, monitors and evaluates delivery of agreed upon action items by keeping stock of the factors impeding the progress and also proposes alternatives to overcome the same.
- u2022 Communicate business case with the team, clients and senior managers and secures their buy in.
- u2022 Enables sustainable change by setting up systems to support the new end state.
Problem Solving :
1 Promotes knowledge enhancement through exposure to Process One Framework using the levers such as :
- within the business, Motivates the team to innovate and change processes through knowledge enhancement and expertise.
- 2 Positively assesses the feasibility of process improvements proposed by the team members and promotes these improvements to lead to operational efficiencies.
- 3 Proactively looks for opportunities for innovation in his/her own areas and discusses such opportunities with others.
- 4 Identifies and analyses problems/issues in a timely manner and accurate manner using a detail oriented approach (DMAIC/LEAN/CRISP/IPA etc).
- 5 Breaks down the problem into manageable parts, providing inputs to supervisors and helping them arrive at a solution suitable to the process.
- 6 Understands interdependencies of processes and issues and considers impact of one process or issue on others.
- 7 Makes timely decisions at a process level and collaboratively explores solutions for the process level issues/improvements.
- 8 Listens to others ideas on change and participates in such discussions, develops team's ability to implement change by active guidance.
Stakeholder Management :
- 1 Consistently delivers on customers' expectations.
- asks for feedback from customers and proactively looks for opportunities for improvement.
- 2 Proactively informs clients of new developments and keeps them apprised of issues and challenges.
- 3 Understands and seeks information on client needs/culture/background and asks for clarification wherever needed.
- 4 Creatively identified the right resources to complete work effectively, allocating it appropriately amongst team members.
- 5 Understands client issues fully and resolves them in one's own area.
- 6 Adheres to SLA's and maintains critical client delivery parameters by tracking and monitoring them (Productivity releases/Automation Release etc).
- 7 Demonstrates complete control of daytoday operations.
Communication and Project Management (This covers Governance) :
- 1 Tailors communication depending on audience, able to simplify for junior team members.
- 2 Uses effective medium to communicate messages appropriately to the audience, including mail, phone, team meetings of onetoone discussions.
- 3 Demonstrates effective listening skills to enable better interpretation of the situation.
- 4 Communicates in clear, concise way and articulates thoughts effectively uses effective written communication.
Team management :
Team :
- Collaborate and work as a team.
- Proactively support team building and on boarding efforts.
Capability Development :
- Coach junior team members and new hires.
- Estimate, Plan, Budget, Sequence, Hire/Induct, Train, Coach, Appraise, Certify, Promote, Motivate, Catalyze, Energize, Enable Green Belts & New Black Belts.
Knowledge Sharing :
- Conduct internal KSS sessions.
- Participate in learning/knowledge based activities such as process hackathon, process quiz etc,.
- Present white papers in internal/external forums.
Must Have Skills
Good To Have Skills
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 04 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us
Job tags
Salary
