Resolving any issues related to the servers, networks, and telecommunications by consistently troubleshooting and monitoring
Experience in handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio, etc.
Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant.
Routing the traffic for ILD carriers as per RA requirements.
Checked Carrier wise performance Report, IP report & Band Width Utilization Report.
Coordination with different carriers while new interconnection or active carriers
Monitoring of Soft Switch and taking corrective action.
Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
Daily analysis of ASR &ACD
Experience in various Protocols, e.g., SS7, SIP, SIGTRAN & H.323, etc. to diagnose any reason for call failures.
Experience in Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits
