Location
Chennai | India
Job description
Radware, a global leader of application delivery and cybersecurity solutions for virtual, cloud, and software-defined data centers is looking for SOC /NOC and Technical F irst L ine of R esponse C enter Manager to lead Radware s SaaS WAF, and other security and networking solutions 24/7 Tier 1 support . The Manager will lead a group of agents that will provide Tier 1 support 24/7 on shifts bases as part of Radware s Technical Support Organization
Responsibilities:
- Manage, mentor, lead, and coach our India team of first line of response , supporting customers across the globe defending against threats and attacks , and providing Tier 1 support for general issues
- Serve as a technical focal point for your team and liaise with other teams within the organization to provide a world-class service
- Develop & Maintain close relationships with peer managers from other teams, local field teams, pre & post sales engineers, and technical account managers.
- Provide risk assessment for incidents & impact, and lead customer escalations as the first technical management point of contact
- Provide official security reports, RCA, post attack analysis to customers and internal leadership team
- Measure and track KPIs and security incident response metrics as defined by leadership
- Develop and enforce processes to manage operations
Requirements:
- 4+ years people management
Job tags
Salary
