Collection Specialist

Location

India | India

Job description

Job Description:

Responsibilities:

• Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
• Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
• Payment Follow-Up: Ensure timely repayments and maintain accurate records.
• Collections Targets: Meet individual collection goals set by the team lead or manager.
• Customer Assistance: Resolve payment-related queries or concerns.
• Compliance: Follow legal and ethical guidelines in collections.
• Customer Data Management: Keep customer records updated in the collection system.
• Reporting: Update team lead or manager on collection activities.
• Team Collaboration: Work with cross-functional teams to improve strategies.
• Quality Assurance: Ensure data accuracy and policy compliance.

Requirements:

• Any Fresher
• Fluent in English and Hindi
• Strong communication and negotiation skills
• Target-driven and result-oriented
• Empathetic and customer-focused
• Basic computer skills
• Graduate

Job tags

Salary