Location
Bangalore | India
Job description
About us:
At CureSkin we are dedicated to revolutionizing skincare by leveraging advanced
technology and datadriven solutions. Our mission is to provide personalized and
effective skincare recommendations to our users ensuring they achieve healthier
and happier skin. We combine the power of artificial intelligence machine learning
and data science to deliver tailored skincare solutions that cater to individual needs.
Responsibilities:
- Respond promptly and professionally to customer inquiries via chat and voice process.
- Identify and assess customer needs providing accurate and relevant information or solutions.
- Resolve customer complaints or issues effectively and efficiently escalating when necessary.
- Maintain a high level of product knowledge to address customer queries and provide appropriate guidance.
- Document customer interactions and transactions accurately in the system.
- Collaborate with crossfunctional teams to resolve complex customer problems.
- Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
- Stay updated on product updates policies and procedures to provide accurate information to customers.
Benefits:
- Competitive salary and benefits package
- Opportunity to work on cuttingedge technology in skincare
- Collaborative and inclusive work culture
- Room for professional growth and skill development
customer experience,customer service,customer
Job tags
Salary
