Skywaves Rise
Location
Gurgaon | India
Job description
Skill Description Require Functional and Technical knowledge on HFM (Hyperion Financial Management) and TRCS (Tax reconciliation Could service)
Job Description 1. Provides systems monitoring and support as a member of technical team 2. Collaborate with Infrastructure and Applications teams to assist in how they support systems/apps • Keep my technical skills up to date and keep track of new technologies 3. Demonstrates initiative towards process automation/ simplification 4. Demonstrates accurate capturing of information • Flair for issue diagnosis, through to resolution 5. Able to assess and prioritise tasks, based on their impact, escalating where required • High quality resolution of incidents 6. Can apply incident, problem and change concepts, as based on ITIL 7. Analytical approach to problem solving • Demonstrates empathy, even when under pressure • Clear and concise in communication at all times 8. Readily owns issues and communication through to resolution • Follow established practices and guidance using the latest tools and techniques. • Possess knowledge of relevant SLA’s and their implications for supportJob tags
Salary
