Location
Bangalore | India
Job description
- Be a central part of our mission to become the expert design and marketing partner for small businesses by helping teams across Vista to understand their impact on customer experience and how they can become more customercentric
- Collaborate with Data and Analytics colleagues from all over the world who understand the value of a truly diverse and cross-functional workplace
- At Vistaprint, your voice and expertise are heard!
Explore, analyze and model data from company-wide sources to create a holistic measurement system of end-to-end customer experience at Vista and to identify the driving factors of jaw-dropping customer value - Deliver data insights in actionable, informative and visually exciting user interfaces, enabling stakeholders to understand current performance and trends, key drivers of experience as well as prioritized areas for action
- Design and execute a/b/n tests to optimize the customer experience and analyze results to provide insightful recommendations to the business
- Coach junior analysts and guide their work to deliver best-in-class analytics for stakeholders
- Collaborate in a fast paced, agile environment that focuses on delivering customer value early and often
Your Qualifications:
- Passionate about data and technology
- Proficient in SQL and in creating great self-service dashboards, eg, in Tableau or Looker
- Other programming languages/analytics platforms (eg, Python, R, Google Analytics) and experience with hypothesis testing is a strong plus
Have a growth mindset
- A continuous self-learner by nature
- Sees challenges as an opportunity to grow
- Thinks setbacks and mistakes are valuable learning moments; effort and feedback are essential tools to grow
Customer focused
- Ability to not just think about improving the end customer experience, but also to build intuitive analytics tools by partnering closely with the internal users
Inquisitive by nature
- Comfortable with exploratory analysis and statistical techniques and able to find meaningful patterns and trends in the data; ability to tackle complex problems, drawing inferences from data, and create workable solutions based on business rules
A resourceful and driven problem solver
- Strong analytical thinking, excellent organizational skills, strong attention to detail and ability to effectively deliver on projects and support multiple business partners
Experienced
- Minimum 4 years of experience in analytics for a Senior role and minimum 7 years for the lead role; preferably in eCommerce environment
- Bachelors degree in Business, Mathematics, Statistics, Computer Science, Engineering, Economics or related field from a top-notch university
- Experience in tech startups or management consulting is a plus
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