EXL IT service management
Location
Noida | India
Job description
Sending regular statements of accounts to the counterparties as per agreed work process, and ensure the concerned Prime collector is copied on reconciliation communications related to customers / parties in case the business is through broker
. Ensure on-time cash/ credit applications for assigned accounts are posted within KPIs
. Communicate all disputes raised by the party/ customer to all relevant dept. UW, Operation and Vertical brokers & C/O Brokers and follow up with them to ensure on-time resolution.
. Escalate issues to managements related to reconciliation whenever required as per escalation matrix
. Reconcile and prepare for payment broker commissions and reinsurance payments to the counterparty based on the received premiums or /and PPW assigned to the transactions, confirm the balances with the counterparty and assign to AP team for processing
. Manage the relationship with the assigned counterparties, be single point of contact for any escalations and reconciliations
. Post all payment received from the counterparties assigned and ensure on-time cash/ credit application is completed accurately and on-time including any commissions deductions from brokers if any
. Perform frequent reconciliations and obtain list of agreed balances & un-agreed balances. Frequency of the reconciliation is defined based on the risk attached
. Follow up on the payment of the agreed balances and ensure no delay occur in receiving the balances due in ADNIC's favor.
. Communicate all disputes raised by the counterparty to all relevant dept. UW, Operation and Vertical direct customers Prime collector and follow up with them to ensure on-time resolution.
. Seek further verifications for all relevant departments (UW & Operation) on the un-agreed balances due to ADNIC in our books and were not recorded by the counterparty and work on resolving these balances with escalation to all stakeholders and management.
. Maintain a register for all disputes with the reasons of all disputes and action taken / progress in resolving these disputes.
. Responsible for accurately uploading to Sub-ledger all reinsurance treaties, MDP & XOL on time after obtaining the data from RI dept.
. Support in obtaining the balance confirmation as part of the audit procedures
. Obtain the balance confirmation on the regular basis (frequency is based on the risk attached to the counterparty and it can be monthly, quarterly and semi-annually)
Job tags
Salary
