Location
Chennai | India
Job description
Job Description
TCShas been a great pioneer in feeding the fire of young techies like you. We area global leader in the technology arena and there's nothing that can stop usfrom growing together.
What we are looking for Change Manager/MIM
ExperienceRange: 4 -8 years
Location: Chennai
Must Have
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
- Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Providing periodic major incident metrics reports
- Monitor assigned Applications or Services
- Notify Service Desk when Major Incidents occur
- Analyze and identify possible problem sources to resolve incident
- Facilitate technical troubleshooting efforts and engages additional technical support as needed, including vendor support
- Liaison between Crisis Manager and the Technical Team during a Major Incident where the Priority is 1-Critical, and the impact involves a Critical Business Application or Core Infrastructure Service
- Provide half-hour updates on available workarounds
- Provide half-hour updates on estimated time to restore (ETA)
- Consult with Crisis Manager if a leadership decision is needed
- Document troubleshooting activities and resolution details in the Incident Work Notes, to provide an accurate timeline
- Document After Action Report (AAR) within agreed hours of Major Incident resolution where the Priority is 1-Critical, and the impact involves a Critical Business Application or Core Infrastructure Service
- Document After Action Report (AAR) for non-Critical Applications or Services as directed by management or the Problem Manager
- Managing the lifecycle of all problems.
- Preventing incidents from happening.
- Minimizing the impact of unavoidable incidents.
- Making temporary solutions (workarounds) available to incident management.
- Developing final solutions for known errors.
- Performing trend analysis of important services or historical incidents.
Minimum Qualification:
. 15years of full-time education
. Minimumpercentile of 50% in 10th, 12th, UG & PG (if applicable)
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
Job tags
Salary
