Manager - Technical Services

Zeta Global

Location

Secunderabad | India

Job description

Matrix Hiring, identifying, interviewing, and assisting with onboarding new staff.
Provide organizational and technical support to ensure critical delivery commitments and customer support issues are handled effectively and with correct resources.
Ensure proper project management and business analysis practices are followed and adjust existing processes to improve customer satisfaction.
Management and development individuals career paths, fostering advancement in skills and growth opportunities.
The selected candidate will work with the Sr Management team to establish goals across the HYD Technical Solutions teams.
Collaborate with local and global leads to develop culture through events and team building.
Resource allocations across teams to ensure staff sizes and skills are aligned to existing and forecasted demand.
Monitor and report on teams work velocity and accuracy working towards corporate productivity targets.
Executes and analyzes processes and data to measure efficiency, accuracy, integrity, of teams operational performance.
Accurately estimate project resource and manpower requirements for customers.
Mentor staff as Zeta s products and platforms scale to support existing and new customers.
Work with product management and engineering to establish a clear and appropriate strategy for developing features.
Determine and implement industry best practices for reliability, availability, performance, and compliance.

Desired Characteristics (Skills)

Strongly preferred experience leading both Project Management and Business Systems Analyst functions; required experience is leadership of at least one of these functions.
Required minimum of at least five years of management experience and ten years of technical professional experience.
Ability to thrive in a high-pressured and highly customer-oriented environment; Ability to contribute to multiple projects/demands simultaneously.
Experience managing multiple people, departments, teams, and remote resources with varying technical skills and levels.
Demonstrated conflict resolution capabilities to manage through resource performance challenges.
Facilitation and team-building skills at all levels. Ability to influence, train, mentor and leverage the skills of others, including Directors and above, to achieve objectives.
Demonstrated adaptability and ability to manage change in a fast-paced work environment.
Demonstrated process and efficiency management.
Demonstrable analytical and problem-solving skills.
Experience in developing quality centric processes.
Bachelor s Degree in computer science, Management Information Systems, business administration, or 5-years experience
PMP, PMI-PBA, or CBAP Certified

Job tags

Salary