HCLTech
Location
Delhi | India
Job description
Looking for the candidate with 20+ years of experience to be part of ASM center to excellence (ASM COE) that builds next generations Service models, provide thought leadership, create customer centric approaches to bring efficiency in Digital/Cloud operations, newer ways of working, support the Presales and solutioning of large outsourcing deals.
Required Experience: 20+ years of experience in delivering complex ASM projects with implementation of best practices in the engagements that was handled. Lead/head the ASM competency group in large organization. Hands-on experience on tools like ServiceNow for ITOM. Service Management experience, SIAM is must. At least 5-7 years of automation expertise in ASM engagements and the levers of process and technology. Working experience of implementing automation solutions with multiple customers Good solid experience in LEAN and ITIL methodologies. Scope: Reporting to overall head of ASM, you will be accountable for creating next gen Application Support and Maintenance (ASM) framework, implement new ways of working in large ASM accounts, build new propositions, build new solutions levering technologies like Machine Learning/Analytics/GenAI, build a team of strong team for service managers to support the ongoing RFP/solutions, pilot projects and implementation of existing products. Key expectation from the role is to take ASM landscape to next level of thinking and execution, standardize estimation models, build methodologies specific to industry/technology, Automation first approach to bring level of efficiencies possible. You will liaise between delivery owners, program managers, solution design teams, operations/steady state teams, other COEs as internal stakeholders to ensure the smooth and successful implementation of new services/offerings. Key Responsibilities: Be custodian of existing ASM 2.0 framework/methodology across the organization. Spread awareness and branding of solutions across LOB’s, functional group and solutioning teams. Support LOB solutioning teams with next generation ASM thinking/approach, methodology, estimation, team planning and execution. Work closely with teams in evolving futuristic framework/platform. Keep evolving and create innovative themes/solutions on looking for rapidly changing digital world and enhance existing framework as well as build new and innovative solutions. Articulate the ASM propositions to internal and external stakeholders. Work with Sales/Presales and externally with customers/analysts in pitches and opportunities. Ensure that right resourcing, training and certification of key team members and extended teams is planned and monitored working along with other business and support functions. Define and deliver the end-to-end support model with all key stakeholders across multiple delivery organizations. Experience: Entrepreneurial and leadership skills with expertise in managing large ASM programs, presales and delivery of complex & Transformation programs for Fortune 100 clients. Proven networking skills, relationships driven approach with clients and internal stakeholders. Real world experience in managing large, complex and hostile transitions and thereafter steady state ASM projects. Managed delivery of large ASM programs (more than 300-400 FTE’s) spanning across multiple geographies, multi-vendor scenario. Experience in managing CloudOps. Previous management experience and good people management skills. Experience in implementing Lean practices and other business analytics which bring about efficiencies in service delivery. Prior experience in creating ASM and automation framework for large organizations.Job tags
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