Customer Relations Manager

Location

Jaipur | India

Job description

Company Description

KGJ is jewelry brand that deals in contemporary designs. We are committed to creating exquisite jewelry pieces that redefine elegance and celebrate our heritage. Our creations are a testament to our enduring commitment to adornment excellence and timeless artistry.

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Jaipur. The Customer Relations Manager will be responsible for managing customer queries, complaints, and feedback. They will handle all aspects of customer service, including inbound and outbound calls and emails, handling payments, and resolving customer issues. Additionally, the Customer Relations Manager will work closely with the sales team to ensure all customer needs are met, and will work collaboratively with other departments to ensure that customer satisfaction metrics are achieved.

Qualifications

• Excellent communication skills, both written and verbal
• Customer service experience
• Knowledge of CRM software and tools
• Strong problem-solving and conflict resolution skills
• Ability to multitask and manage time effectively
• Experience in the luxury goods industry is preferred but not required
• A Bachelor's degree in Business Administration, Marketing, Communications, or related field is preferred but not required

Job tags

Salary