Network Technical - Specialist
Location
Bangalore | India
Job description
As a Network Technical Specialist, you will work with pioneering, cutting edge technologies and enjoy working in a fast-paced, agile, and collaborative environment.
Your role will involve providing high-level technical support and assisting in the development of solutions/fixes and support to the networks, infrastructure, products and services supplied at vendor Genesys PureCloud platform and those operated by Telstra.
You will be given a high degree of autonomy and can work on initiatives to improve the performance and integration of systems, making a positive impact on customer experience.
Key Responsibilities
- This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
- Assist technical support team members to achieve optimal first in fix results.
- Detect and prevent incidents before they occur.
- Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: MPLS, Wireless, SD-WAN etc...)
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
- Mentor and Coach support team members.
- Cross Skill into different technology hubs
- 24x7 Shift Environment / On-Call support / Australia Business hours
Qualification - B.E / B. Tech or equivalent
Location - Bangalore/Pune
Essential
- 3 - 8 years working in IT industry.
- CCNA or equivalent.
- Knowledge on firewalls.
- Incident Management Experience.
- Network devices troubleshooting experience.
- Strong understanding on Routing & Switching.
- Previous Customer Service experience.
- Written and Verbal communication skills and good English comprehension.
- Automation/Scripting skills.
High desirable
- CCNA / CCNP / SD-WAN
- Knowledge / exposure on Network Monitoring Tools
- Data and IP experience
- Assurance Team experience
- Automation/Scripting knowledge or experience
- Telephone skills / Previous contact centre background
- Voice Codecs
Job tags
Salary
